Refund and Returns Policy

PLAYER Warranty & Post-Sales Service Policy

At PLAYER, we take pride in the quality of our products. If you’ve purchased a PLAYER product from our official website or any trusted e-commerce partner (such as Amazon, Flipkart, etc.) and notice a manufacturing defect — either on arrival or within the applicable warranty period we’re here to assist you.

If your product was purchased through an e-commerce platform, we recommend contacting their support team first for quick resolution. However, if your concern remains unresolved, you can always reach out to us directly. We’ll be happy to assist with repair or replacement services, provided the product is still under warranty.

For this process, please courier the product to our service address. One-way courier charges (from you to us) will be borne by the customer, while the return shipment (from us to you) will be covered by PLAYER. Kindly note, doorstep service is not available.

Each PLAYER product is eligible for one-time repair or replacement during its warranty period (applicable for both website and platform purchases).

“24 Hours Replacement” Products

Products marked as “24 Hours Replacement” are eligible for quick service in case of any damage noticed within 48–72 hours of delivery. Once received along with all original accessories, the product will be inspected and either repaired or credited as store value so that you may conveniently exchange it for another product on our website.

Accessories are not covered under warranty. However, if an accessory is found defective or damaged and reported within 24 hours of delivery, we’ll arrange a replacement for it.

Ineligible Products for Service

The following cases are not eligible for repair or post-sale support:

• Products reported as damaged after 24 hours of delivery.
• Damage resulting from improper use, mishandling, or not following the brand’s usage instructions.

Post-Sale Service Process

We aim to make the service experience smooth and timely, typically completing it within 10–12 days.

1. Raising the Request: Once you raise a service request, our team will respond by the next working day. We may reach out for additional details or clarifications before confirming your request.
2. Inspection: After receiving the product, it takes around 4–5 working days to inspect and determine the next steps. You’ll be informed of the outcome promptly.

Refund & Replacement Policy

Delays due to natural events, courier issues, or customer unavailability are outside our control and do not qualify for reimbursement.

Products with physical or electrical damage reported after 24 hours of delivery or caused by misuse are not eligible for compensation.

In rare cases where a monetary adjustment is applicable, deductions may be made to cover bank or delivery charges.

Please note:

• Service is provided exclusively through repair or replacement methods as per the warranty terms.
• If a customer chooses not to proceed with replacement, a store credit may be issued for future purchases (subject to evaluation).
• Partial COD advances are non-adjustable in cases of return-to-origin (RTO) or cancellation.

At PLAYER, our goal is to ensure your satisfaction through reliable after-sales support and quick resolutions — because we value your trust in our products.